International Sourcing & Trade · Wholesale & Direct Purchasing
+49 157 33550804
FAQ

Frequently asked questions

Answers to common questions about ordering, pricing, shipping and wholesale.

Ordering

Do I need an account to order?

No. You can check out as a guest. An account lets you follow orders and quote requests, save addresses and reorder in one click.

Are your products always available?

Many of our products are fresh and seasonal. Availability is shown on each product page; for anything marked unavailable, contact us and we will tell you when the next harvest arrives.

Pricing

How does quantity pricing work?

Each product has price tiers. When your quantity reaches the next tier, the unit price drops automatically — on the product page, in your cart and at checkout. Volume-based pricing is available to everyone.

Do individuals get the same prices as distributors?

Our website pricing — including quantity tiers — is the same for every customer. Larger business orders receive separate commercial quotations based on volume, packaging and delivery terms.

Which currency will I pay in?

Orders are charged in our base currency. You can view approximate prices in other currencies using the currency selector.

Wholesale

How do I request a wholesale quote?

Use the form on our For Businesses page. Add each product with its quantity, unit and preferred packaging, attach a specification if you have one, and we will reply with a commercial quotation, usually within two business days.

Can you source products that are not in the catalogue?

Often, yes. Type any product into the quote request form and tell us your requirements. We will check with our verified suppliers.

Do you provide export documentation?

Yes. Certificates of origin, phytosanitary certificates and quality documentation are prepared for wholesale shipments as required by the destination.

Shipping & payment

Where do you deliver?

We deliver to the countries listed at checkout. Rates and estimated delivery times are shown before you pay.

Which payment methods do you accept?

Bank transfer and cash on delivery are available today. Card payments will be added soon.

Still have a question?

Contact us